Payment Policy

Payment & Security

At Ideal Furnitures, we aim to make your shopping experience simple, convenient and secure. We offer a range of payment options for both online and in-store purchases.

All prices displayed on our website are in New Zealand Dollars (NZD) and include GST, unless otherwise stated.

How Can I Pay?

 Online Orders

You can place your order and complete your payment securely through our website.

Depending on eligibility and availability at checkout, we accept:

  • Visa
  • Afterpay – Buy Now, Pay Later
  • Gem Visa
  • Q Mastercard

Available payment options will be displayed at checkout.

 

 In-Store Payments

Prefer to shop in person? You are welcome to visit our showroom to view our furniture and complete your purchase in store.

EFTPOS is available for in-store purchases.

 

 Bank Transfer

We also accept payment by bank transfer.

Please contact us if you would like to pay by bank transfer. When making your payment, please use the order number or customer name provided by us as your payment reference so we can correctly identify your payment.

Orders paid by bank transfer will be processed once payment has been received and confirmed.

Secure Online Payments

At Ideal Furnitures, we take the security and privacy of your online payments seriously. We use a New Zealand-based PCI DSS Level 1 payment service provider to securely process online card payments.

 

Card Security

Our payment service provider maintains PCI DSS Level 1 compliance, helping ensure cardholder data is handled in accordance with recognised payment card industry security standards.

 

 Secure Data Encryption

Your payment information is protected using secure SSL encryption during transmission, helping protect sensitive information throughout the payment process.

 

Secure Payment Processing

Online card payments are processed through a secure payment system designed to protect your payment information and reduce the risk of unauthorised transactions.

 

Additional card security measures, including 3D Secure (3DS), may also be used where applicable to help verify card transactions.

 

Protection of Your Information

We only collect and use information necessary to process your order and provide our services. Your payment information is handled securely and is not unnecessarily shared.

We take reasonable steps to protect your personal and payment information and use trusted payment technology to provide a safe and reliable online shopping experience.

Payment FAQs

What payment methods do you accept?

We accept a range of payment methods depending on whether you are shopping online or in store.

For online purchases, available options include ：Visa, Afterpay, Gem Visa and Q Mastercard

We also accept EFTPOS for in-store purchases and bank transfer by arrangement.

 

Can I use Afterpay or finance online?

Yes. Eligible payment options such as Afterpay, Q Mastercard and Gem Visa can be selected at checkout when available.

Afterpay provides a Buy Now, Pay Later payment option. Eligibility, payment schedules and other applicable conditions are subject to the individual payment provider's terms and approval.

 

 When will I be charged?

For standard online card payments, your payment will be processed at the time of purchase during checkout.

For Afterpay, Gem Visa or Q Mastercard, payment arrangements and repayment terms may vary according to the payment option selected and the provider's applicable terms.

 

 Is it safe to pay online?

Yes. Online card payments are processed through secure, encrypted payment systems.

We use a New Zealand-based PCI DSS Level 1 payment service provider, with SSL encryption and additional security measures used to help protect your payment information.

 

 What happens if my online payment fails?

If your payment is declined or unsuccessful, the order will not be successfully submitted for processing.

Please check your payment details and try again. If the problem continues, you may wish to contact your card issuer or payment provider, or contact our team for assistance with alternative payment options.

 

 What if there is a problem with my product after payment?

If you receive a product that is damaged, defective, incorrect or has another issue, please refer to our （Returns & Exchanges Policy） for information about returns, exchanges and available remedies.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected.